Most Frequent Questions
Personalized jewelry typically takes 7-10 business days to arrive, including production time. During busy periods, delivery may take a little longer. If you have any questions about your order, please feel free to email us at contact@jewelry4you.com.
Changes can be requested within one hour of placing your order. After this period, changes may not be possible, especially for custom items.
Personalized products are non-returnable and non-exchangeable unless defective. If you encounter any issues with your item, please contact us at contact@jewelry4you.com so we can assist you.
Yes, we offer gift wrapping as an option at checkout, so your item is ready for gifting.
To keep your jewelry looking its best, avoid contact with water, perfume, and chemicals. Store your pieces in a dry, cool place and clean them with a soft cloth regularly.
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: contact@jewelry4you.com or click here
Ordering and Delivery
We aim to deliver your order within 5-7 business days for standard items and 7-10 business days for personalized products. Processing times may vary based on order volume. If you have questions about the status of your order, please contact us at contact@jewelry4you.com.
Yes, once your order is shipped, you will receive an email with a tracking link to monitor its status.
If your package hasn’t arrived within the expected delivery time, please contact our customer service team at contact@jewelry4you.com with your order number, and we’ll assist in locating your order.
Orders can only be changed within one hour after purchase. Please contact our customer service at contact@jewelry4you.com as soon as possible to request a change.
Yes, we offer international shipping to various countries. Shipping costs and delivery times may vary based on your location.
Customization and Personalization
We offer various customization options, including adding names, dates, initials, and even photos to select products.
Yes, many of our products allow you to add a photo or special text. Please check the product description to see what customization options are available.
Custom orders can be modified only within one hour after placement. Once production begins, we cannot accept changes to customized items. If you have questions, please reach out to us at contact@jewelry4you.com.
Personalized items require 3-5 additional days for processing, as each piece is custom-made.
Yes, customization limitations vary by product. Each product page provides specific details on the number of characters allowed for engraving or personalization.
Returns and Exchanges
Due to the custom nature of personalized products, they are generally non-refundable unless defective. If you receive a defective item, please contact us at contact@jewelry4you.com for assistance.
For standard (non-custom) items, returns are accepted within 14 days of delivery. Contact customer service at contact@jewelry4you.com to initiate the return process.
For eligible returns of non-custom products, a refund will be issued to your original payment method within 7-10 business days after we receive the item.
If you receive a defective product, contact us within 48 hours of delivery at contact@jewelry4you.com with photos of the defect. We will work with you to resolve the issue, including a replacement or refund if applicable.
Payment and Security
Yes, we use secure payment gateways and encryption to protect your information during the transaction process.
Yes, we offer Klarna for invoice payments in supported regions. This option is available at checkout.
If your payment was declined, please verify your card details and try again. If issues persist, contact your bank or payment provider for assistance. For further help, you can reach us at contact@jewelry4you.com.
Contact
If you have any questions, don't hesitate to contact us, we are happy to help. Our experts are available 7 days a week to answer all the questions you may have.
Contact: contact@jewelry4you.com or click here
We always aim to answer every question within 48 hours.